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FAQ
What does 'Pre-order' mean
To 'pre-order' means that you order and pay for your Barrow Modello wrist watch before it has been manufactured.
You can expect your Barrow Modello to arrive in August, but we will be in touch throughout the entire process.
Thank you for your support.
When will the Modello ship?
You can expect delivery of your new watch in August but we will keep you regularly updated on its progress from our warehouse to your wardrobe.
How much is shipping?
Free worldwide shipping.
Do you ship internationally?
Yes. And the best bit is that we offer free standard shipping worldwide.
What is the Warranty
We have a strict quality control policy and, after thoroughly inspecting your watch, we guarantee it left our warehouse in tip-top shape, free of any manufacturing defects.
We will replace your watch if any manufacturing faults appear within 2 years from the date of purchase.
The warranty does not cover general wear, damage caused by accident, misuse, neglect or failed repair attempts. The warranty does not cover purchased made using online auction sites or other unauthorised resellers.
The guarantee is cancelled and void if the original case back/serial number has been removed modified, falsified, altered, replaced or erased or rendered illegible.
Warranty does not cover bracelets, crystals and batteries, or any deterioration of the case or movement due to humidity that has entered the watch as a result of improper handling. More generally, it does not apply if there has been improper or inadequate use of the watch.
Please note: Serial number on the watch must be legible.
For additional questions, email us at hello@shopbarrow.co
Can I exchange/return my item(s)?
If you aren’t satisfied with your Barrow wristwatch we can offer an exchange or a refund as long as you return the item in an unused condition and in its original packaging within 45 days of receiving your order.
You will need to pay the postage costs related to shipping the item back to us.
Barrow does not take responsibility for any items lost during the return shipping. We recommend that you wrap the watch carefully to avoid damage in transit and send the package by registered mail.
What does ‘ethical’ mean to you?
We spent a long time looking for a watch partner that could manufacture our wristwatches ethically. Our chosen factory has passed the Sedex Members Ethical Trade Audit (SMETA).
SMETA is one of the most widely-used audit formats in the world and leads improvements in ethical and responsible business practices (such as employee age, wage and working hours) in global supply chains.
In terms of our product offering, you can choose a vegan leather watch strap to pair with your Modello or Cortona wristwatch.
Our attention to ethical practices will continue with all future Barrow creations.
Collaborate with us
Become a Barrow influencer
We love it when people talk about Barrow and what we stand for. If our values resonate with you (simple, pared-back design of a quality that is made to last), then we’d love to work with you. Email info@shopbarrow.co and let’s chat!
Become a stockist
If you’re interested in stocking Barrow products, email info@shopbarrow.co
Good. Classic. Quality.
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Free Worldwide Shipping
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45 Day Returns
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2 Years warranty