Yes. And the best bit is that we offer free standard shipping worldwide. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders are sent by courier, usually Sendle or Australia Post, and typically take 2- 8 business days for domestic delivery. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Please note, we cannot deliver to PO boxes, locked bags, or parcel lockers.
If you aren’t satisfied with your Barrow wristwatch we can offer an exchange or a refund as long as you return the item in an unused condition and in its original packaging within 45 days of receiving your order.
You will need to pay the postage costs related to shipping the item back to us.
Barrow does not take responsibility for any items lost during the return shipping. We recommend that you wrap the watch carefully to avoid damage in transit and send the package by registered mail.
You will be refunded within 7 days of your order being returned and received at our studio.
Product and Care
For information about how to change or adjust your watch strap, set the time and care for your wristwatch click here.
Like anything of value, vegetable tanned leather needs care. It’s important to avoid letting your leather watch strap get wet, especially in the first two months. As you wear it in, it will become flexible and better at repelling water but be sure to wipe it down quickly if it does get wet.
To keep your strap in perfect condition, apply a leather oil to the outer strap every couple of months.
Over time, a well cared for Barrow watch strap will darken in colour and deepen in tone achieving a rich and unique patina that is as individual as you are.
Read more about our leather here
We care a great deal about the artisans and makers that create our wristwatches. We want to be sure that our supply chain is honest, that our makers are paid well, with good working conditions. And, that you can buy from Barrow with a clear conscience.
The expected battery life is 2-3 years, however this depends on factors such as temperature and humidity
If your watch has stopped working it is likely that the battery needs replacing. Please take the watch to a watchmaker or jeweler to have the battery replaced. If the watch still is not working, please see our warranty and returns information below.
We spent a long time looking for a watch partner that could manufacture our wristwatches ethically. Our chosen factory has passed the Sedex Members Ethical Trade Audit (SMETA).
SMETA is one of the most widely-used audit formats in the world and leads improvements in ethical and responsible business practices (such as employee age, wage and working hours) in global supply chains.
Our attention to ethical practices will continue with all future Barrow creations.
You can read more about the Barrow supply chain here.
We have a strict quality control policy and, after thoroughly inspecting your products, we guarantee it left our warehouse in tip-top shape, free of any manufacturing defects.
The warranty does not cover general wear, damage caused by accident, misuse, neglect or failed repair attempts. The warranty does not cover purchases made using online auction sites or other unauthorised resellers.
We will replace your watch if any manufacturing faults appear within four years from the date of purchase.
The guarantee is cancelled and void if the original case back/serial number has been removed modified, falsified, altered, replaced or erased or rendered illegible.
Warranty does not cover straps, crystals and batteries, or any deterioration of the case or movement due to humidity that has entered the watch as a result of improper handling. More generally, it does not apply if there has been improper or inadequate use of the watch.
We will replace your jewellery if any manufacturing faults appear within one year from the date of purchase.
For additional questions, email us at email@example.com